BIO Stefan FAQ

How heavy are the garbage bin boxes?

Type	Dagobert (120L)	Dagobert (240L)	Alubert (240/120L)	Stahlfred (240/120L)	Holzmichl (240/120L)
1-piece	22kg	29kg	22kg
2-piece	52kg	63kg	37kg	92kg	100kg
3er	73kg	88kg	52kg	129kg	141kg
4er	97kg	116kg	67kg	169kg	185kg
5er	118kg	141kg	82kg	204kg	224kg
6er	139kg	166kg	97kg

Where can I find my assembly instructions?

The assembly instructions will be sent to you 3 times:

in the order confirmation
in the shipping confirmation
as a QR code on package 1

WARNING: Often different email addresses are used than you are accustomed to. Old email addresses are stored with Paypal and other service providers that are rarely checked. Please pay attention to this!

Alternatively, you can also download your appropriate assembly instructions in the Downloads section.

Have fun assembling, wishes you BIO Stefan :)

Is the BIO Stefan® garbage bin box fully enclosed?

The BIO Stefan is closed on all 4 sides as well as from above. The bottom remains open. This saves costs, weight, and assembly time, which has a very positive effect for every BIO Stefan customer.

How long is the warranty/guarantee on BIO Stefan boxes?

You can find more about this in the section Warranty and Guarantee.

What is the delivery time for the trash bin box?

In general, we try to keep a small portion of the products in stock. However, since demand varies greatly and not everyone buys the same BIO Stefan Mülltonnenbox, the majority of the goods are available on order. Here, we expect a delivery time of 7 working days for Anthracite. Special colors such as Silver and Black, Brown or Light Gray have a delivery time of 4-8 weeks.

What does driver notification or delivery notification mean?

Delivery notification: For the delivery notification, we contact the recipient at least one day before delivery via SMS (electronic notification), phone, or email to jointly arrange a time window for the delivery. The delivery day is thus specified by the recipient.

Driver notification: In this case, the driver calls the recipient about an hour before delivery to announce their arrival. This allows the recipient to prepare for the receipt of the goods. However, we can only guarantee this form of notification when delivering the goods, and it is usually associated with additional costs.

Source: Logistics ABC https://cargoboard.de/avisierung

Is it possible to pick up the trash bin box yourself?

Self-collection is gladly possible by appointment at our central warehouse in 4470 Enns. Please note that there are no general opening hours, so please contact us before collection. The collection must be scheduled AFTER the order and payment process and a call from our employee from the fulfilment center.

Can I see proof of BIO Stefan® quality somewhere?

Visit us in the showroom at Haidfeldstraße 33, 4060 Leonding, Austria and make an appointment by email (office@bio-stefan.at) or by phone at +436764335327

Another way to get an impression of our waste bin enclosures is through our social media channels as well as a variety of Google reviews where you can see numerous authentic pictures and customer testimonials.

How are the trash bins packaged and can I transport them in a car? What are the packing dimensions?

You can find the packing dimensions on the respective product page.

Person lädt Kartons mit BIO Stefan-Produkten in den Kofferraum eines grauen Autos.

Delivery costs to Germany?

Please refer to the shipping terms for the current delivery costs and flat rates.

I have 120l and 240l trash bins at home, which model is the right one?

All our BIO Stefan® trash bin boxes can be beautifully combined. This is independent of dimensions. Below are 2 example photos of elegant combinations. Please simply select the respective boxes in the Bio-Stefan online shop and add them to the shopping cart to get the total price.

Alternatively, it is also possible to place a 120l trash bin inside a 240l Bio Stefan box. Many of our customers choose this option because they want a uniform appearance and appreciate the narrow ventilation slots of the 240l boxes.

Slope or gradient in the ground - installation still possible?

The installation of the BIO Stefan® trash bin box on sloping ground is basically possible.

Here we refer to the models Stahlfred, Holzmichl, and Alubert. These feature adjustable feet and an adjustable bottom strip that always remains on the ground.

Make sure there is a flat surface here so that doors and lids function perfectly. Using anchor bolts (available in the BIO Stefan accessories shop), unevenness of up to 30mm can be compensated. Basically, installation on a slope is also possible.

Is it possible to put 120l bins into a box designed for 240l bins and then automatically open the lid with a chain?

Yes, this is easily possible and a frequently ordered option. Please order the appropriate version of the chains & carabiners for the existing trash bin on site. For example, if a BIO Stefan Mülltonnenbox 3-240 is ordered here, and there are 2 pieces in 120, then the appropriate version for chains & carabiners with 120l should be ordered.

My BIO Stefan is lonely, can I treat him to more BIO Stefan boxes and place them next to it?

As desired, each BIO Stefan® can be expanded with additional BIO Stefans. Everything is easily possible thanks to the modular design.

Does the Dagobert Mülltonnenbox have 4 or 5 cross panels?

The trash bin boxes have different construction structures depending on the size. The 120l version always consists of 4 crossboards, while the 240l version is filled with 5 crossboards.

What material is the BIO Stefan® bin box made of?

BIO Stefan® Dagobert garbage bin boxes are made of high-quality steel profiles 1.25mm thick, which have been hot-dip galvanized and powder-coated.

BIO Stefan intermediate plates are made of 0.5mm hot-dip galvanized steel sheet and are high-quality coated (roof sheet).

All hinges and locks are galvanized.

Which colors are offered for BIO Stefan® bin enclosures?

The delivered color tone is RAL 7016. Due to a slight hammered effect, the surfaces of the BIO Stefan are less maintenance-intensive and always look TOP-maintained. For this reason, the original BIO Stefan is always available in RAL 7016. Alternatively in silver, black, brown, golden oak, and white gray. Alternatively, we coat your box in the color of your choice. The RAL color scale makes it possible to get the same color as your windows, your garage door, or your front door. Contact us for an individual offer.

Is the lid horizontal, or slightly inclined (rainwater drainage)

So that water can easily run off the lid, it is tilted forward and therefore does not run down the house facade.

How sturdy are your boxes if, for example, a soccer ball hits them?

BIO Stefan garbage bin boxes are made from high-quality 1.25mm steel profiles that have been hot-dip galvanized and powder-coated.

BIO Stefan intermediate plates are made from 0.5mm steel sheet, hot-dip galvanized and high-quality coated (roof sheet).

The stability is comparable to that of the sheet metal skin of a car roof.

Can you install the BIO Stefan at home for me, or do I do it myself?

The kit comes with an illustrated manual, so it is no obstacle to assemble it together with two people.

My BIO Stefan® is now here -> What should the ground surface look like?

The surface should be as level as possible. A slight slope is not a problem. An optimal surface consists of concrete slabs or paved areas. Surfaces such as soil, gravel, or pebbles are not recommended.

Most of our models have height-adjustable feet integrated to compensate for unevenness.

Ecke eines Hauses mit Pflastersteinen und dekorativen Kiesbeeten.

What does the mounting of the BIO Stefan on the ground look like?

BIO Stefan should be anchored with 6mm impact anchors, this way you achieve perfect stability in symbiosis with the ground.

Do the BIO Stefans need to be screwed to the ground?

BIO Stefan trash bin boxes are pre-drilled and must be anchored in the ground! This is to ensure that the trash bin boxes withstand even the strongest winds. Suitable fasteners for anchoring in the ground can be found in the BIO Stefan® webshop under BIO Stefan accessories.

Ground anchoring, proceed as follows:

Fully assemble the Bio Stefan® waste bin box.
There are holes in the ground frame of the BIO Stefan trash bin box intended for fastening to the ground.
Place the box in the desired position.
Mark the ground at least at 2 of the holes.
Drill a hole in the ground at the marked spots using a size 6 drill bit.
Reposition the BIO Stefan trash bin box
Then, the BIO Stefan impact anchor is hammered through the hole in the frame into the drilled hole in the ground so that the thread still protrudes and an M8 nut can be attached.

Please note that due to different placement positions and the related differences in wind conditions, we generally recommend fixing the boxes to the ground. However, the specific location may justify installation without ground anchoring. This decision is to be made by the customer.

Are these 4 individual bins that are screwed together, or is the 4-unit box made in one piece?

The 4-unit BIO Stefan Mülltonnenbox 120-4 or 240-4 consists of 4 individual elements. In line with our pillars regarding optimized shipping routes and packaging methods, we avoid internal division within the boxes.

Is the door hinge on the right for all 4 elements, or can it be changed?

The installation of the doors can be done on the left or right side (except Alubert). On both sides, the boxes are designed to be mirrored and identical, the doors can be rotated, and the hinge side can be freely chosen by the customer.

I want to buy a BIO Stefan®, how can I pay?

Payment is made by bank transfer (prepayment), PayPal, IDEAL, EPS transfer, Bancontact, or credit card (VISA, Mastercard, AMEX) possible.

You will receive an invoice in PDF format. In the case of corporate customers, it is possible to enter the VAT identification number during the ordering process. This allows us to issue a tax-exempt invoice in the case of an intra-community delivery.

We are also happy to accept orders by email (office@bio-stefan.at) on.

Attention: Even for self-pickup, please order in advance and pay via the webshop. Cash payment is not possible.