BIO Stefan Warranty & Guarantee Conditions

Product images do not always have to match the appearance of the delivered products. We fulfill customer warranty claims in the presence of a repairable defect at our discretion either by replacement, repair within a reasonable period, or price reduction. In the case of a replacement, the spare part will be shipped free of charge. The replacement itself must be carried out by the customer at their own expense.

Customer claims for damages aimed at remedying the defect can only be asserted if Bizibits Sales GmbH is in default of fulfilling the warranty claims. Fulfillment of any warranty claims is carried out according to the BIO Stefan warranty conditions. According to §§ 377 f UGB, the goods must be inspected immediately after delivery, but no later than within 6 working days. Defects found must be reported to us immediately, but no later than within 3 working days after their discovery, in writing, stating the nature and extent of the defect. Corresponding defects must have already been present at the time of handover.

Bizibits Sales GmbH may request additional photos and evidence from the customer for more precise identification upon request. Hidden defects must be reported immediately, but no later than within 3 working days after their discovery, in writing. If a complaint about defects is not made or not made in time, the goods are considered approved.

All BIO Stefan products are packed for self-assembly in boxes (including photo assembly instructions) and are delivered disassembled and not assembled. Please note that due to different material batches, minimal color deviations may occur with spare parts and reorders.

The following conditions apply excluding the buyer's general conditions for all our current and future deliveries and services. Deviating agreements require our express written confirmation and, in case of doubt, only apply to the specifically agreed case.

1. Duration and start of the warranty:

a) The warranty for BIO Stefan Mülltonnenboxen is granted for a period of 24 months.
b) The period begins on the invoice date. Any replacement deliveries do not extend the warranty period.

2. Conditions for the warranty:

a) The assembly / construction was carried out professionally according to the enclosed assembly instructions.
b) The BIO Stefan Mülltonnenbox was used for storing garbage bins, yellow bags, etc. and not misused.
c) The BIO Stefan Mülltonnenbox is owned by the original purchaser and has not been disassembled and reassembled. The invoice must be presented as proof of warranty.

3. Content and scope of the warranty:

a) The warranty covers rust-through of sheet metal parts and parts that are demonstrably unusable or significantly impaired in their usability due to faulty design or poor workmanship. These parts will be repaired or replaced at our discretion.
b) We do not cover the costs for removal, installation, or transport. Replaced parts either become our property or must be disposed of by the customer.
c) We accept no liability for any consequential damages. 

4. Limitations of the warranty:

a) This warranty does not cover defects that are due to:

  • Transport damage (the carrier is liable for this - please report immediately)
  • external influence or force, extraordinary natural phenomena (e.g. hail)
  • general assembly errors
  • Foundation errors, insufficient water drainage in the ground profile area
  • unsuitable installation location and/or missing anchoring
  • Paint damage and scratches that were not repaired immediately
  • Maintenance errors (e.g. not oiling/greasing the locking clip and hinges)
  • excessive ambient humidity or aggressive environmental substances (e.g.: aggressive and abrasive cleaning agents, road salt, fertilizers and other chemical substances, saltwater-containing and/or sandy ambient air – locations within 300 m of the sea coast are definitely excluded from the warranty)
  • Wear and tear (e.g. flap lifter)
  • Color changes, as dyes can change over time

b) This warranty expires if the customer is in default of payment or if the defect is not claimed in writing immediately after the damage is determined and proven.

5. Miscellaneous:

Place of performance for all obligations arising from warranty commitments is A-4060 Leonding.

No further rights can be derived by the buyer or a third party from this warranty, in particular no claims for damages of any kind or rights of set-off or retention.